Patient Services Assistant — Flexible Hours & Career Growth

Modality Partnership; Walsall; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

27 days annual leave + 8 bank holidays

Employee discounts and benefits

Career development and education paths

Enhanced family-friendly policies

Flexible working options

Job summary

Modality Partnership is hiring two Patient Services Assistants (Receptionists) for Pleck Health Centre in Walsall. You will be at the front desk, handle patient enquiries, assist with online services, and support administrative tasks with a patient‑focused, tech‑driven approach.

You will work in a dynamic team, developing digital skills, and contributing to an outstanding patient experience within a values‑driven environment at one of the UK’s leading GP networks.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in customer service.
• Basic medical terminology.
• Knowledge of NHS/clinical systems preferred.
• Reception skills and call handling experience helpful but not essential.
• Proficiency with MS Word, Outlook and Excel.

Responsibilities

• Greet and assist patients at the front desk.
• Manage appointments and patient enquiries.
• Signpost to the appropriate team or clinician.
• Support online services and back-office administration.

Skills

Customer service

Communication skills

NHS knowledge

Reception protocols

MS Word

Outlook

Excel

Tools

MS Word

Outlook

Excel

Job description

Modality Partnership is hiring two Patient Services Assistants (Receptionists) for Pleck Health Centre in Walsall. You will be at the front desk, handle patient enquiries, assist with online services, and support administrative tasks with a patient‑focused, tech‑driven approach.

You will work in a dynamic team, developing digital skills, and contributing to an outstanding patient experience within a values‑driven environment at one of the UK’s leading GP networks.