Patient Services Front Desk Coordinator

GPS Healthcare; Metropolitan Borough of Solihull; On-site; GBP 12,000 - 18,000; Full time

Job summary

GPS Healthcare is seeking an Reception Administrator to join our busy practice. The role requires experience in a reception or administrative environment and strong customer service skills.

You will handle patient enquiries face to face and by phone, coordinate appointments, manage registrations, and support front and back office duties to ensure smooth patient care. The successful candidate will work as part of a collaborative team, maintain tidy reception and contribute to quality service and

Qualifications

• Experience in a busy reception or administration environment.
• Strong customer service skills.
• Ability to handle patient enquiries face to face and over the phone.

Responsibilities

• To answer telephone calls and reception desk queries promptly and professionally.
• To coordinate appointment requests for urgent, same day, future and home visit appointments.
• To facilitate the administration of patient prescriptions in accordance with practice guidelines including repeats, queries, controlled procedures and validating patient identification.
• To resolve a wide variety of patient queries received by telephone, in person and in writing.
• Identify urgent matters and refer to the clinical team / duty doctor as appropriate.
• To accurately update and monitor patient records including recording appointments, registration and removal of patients, change of address, correspondence sent / received, service provider updates.
• To deal with patient concerns and complaints in a calm and professional manner.
• To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls.
• To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care.
• To assist the practice team with clerical and administrative duties as may be reasonably required.
• To fully participate in maintaining tidy and professional public, reception and kitchen areas, drinks distribution for reception and clinical teams, stock checking, premises security checks.
• As a potential key holder ensure buildings are left safe and secure upon leaving of an evening.
• Charging and receipt of payments including maintaining an accurate petty cash record.
• To work as a positive and supportive team member, providing cover for similar posts as required.
• To attend meetings, training and conferences as appropriate for the role and as required.
• To identify areas for quality improvement, risk avoidance or development and take an active part in delivering the business objective.
• To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions.
• To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation), Confidentiality and Health and Safety
• Other such duties that may be required

Skills

Reception experience

Customer service

Administrative tasks

Job description

GPS Healthcare is seeking an Reception Administrator to join our busy practice. The role requires experience in a reception or administrative environment and strong customer service skills.

You will handle patient enquiries face to face and by phone, coordinate appointments, manage registrations, and support front and back office duties to ensure smooth patient care. The successful candidate will work as part of a collaborative team, maintain tidy reception and contribute to quality service and