Reception Administrator

GPS Healthcare; Metropolitan Borough of Solihull; Presencial; GBP 12.000 - 18.000; Jornada completa

Descripción de la vacante

GPS Healthcare is seeking an Reception Administrator to join our busy practice. The role requires experience in a reception or administrative environment and strong customer service skills.

You will handle patient enquiries face to face and by phone, coordinate appointments, manage registrations, and support front and back office duties to ensure smooth patient care. The successful candidate will work as part of a collaborative team, maintain tidy reception and contribute to quality service and

Formación

• Experience in a busy reception or administration environment.
• Strong customer service skills.
• Ability to handle patient enquiries face to face and over the phone.

Responsabilidades

• To answer telephone calls and reception desk queries promptly and professionally.
• To coordinate appointment requests for urgent, same day, future and home visit appointments.
• To facilitate the administration of patient prescriptions in accordance with practice guidelines including repeats, queries, controlled procedures and validating patient identification.
• To resolve a wide variety of patient queries received by telephone, in person and in writing.
• Identify urgent matters and refer to the clinical team / duty doctor as appropriate.
• To accurately update and monitor patient records including recording appointments, registration and removal of patients, change of address, correspondence sent / received, service provider updates.
• To deal with patient concerns and complaints in a calm and professional manner.
• To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls.
• To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care.
• To assist the practice team with clerical and administrative duties as may be reasonably required.
• To fully participate in maintaining tidy and professional public, reception and kitchen areas, drinks distribution for reception and clinical teams, stock checking, premises security checks.
• As a potential key holder ensure buildings are left safe and secure upon leaving of an evening.
• Charging and receipt of payments including maintaining an accurate petty cash record.
• To work as a positive and supportive team member, providing cover for similar posts as required.
• To attend meetings, training and conferences as appropriate for the role and as required.
• To identify areas for quality improvement, risk avoidance or development and take an active part in delivering the business objective.
• To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions.
• To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation), Confidentiality and Health and Safety
• Other such duties that may be required

Conocimientos

Reception experience

Customer service

Administrative tasks

Descripción del empleo

We are seeking an Reception Administrator to join our team at GPS Healthcare.The ideal candidate will have experience of working in a busy reception or administration environment and have strong customer service skills. Key Responsibilities for our Receptionist includes Dealing with patient enquiries both face to face and over the telephone. Answering inbound prescription queries Administrative tasks such as scanning reports, tasks, letters and new patient registrations Front of House duties: Including desk enquiries, inbound and outbound telephone calls, appointments, prescription queries, letter processing, difficult discussions, general care of patients Back office duties : Including scanning, reports, tasks, letters and new patient registrations.

1. To answer telephone calls and reception desk queries promptly and professionally
2. To coordinate appointment requests for urgent, same day, future and home visit appointments
3. To facilitate the administration of patient prescriptions in accordance with practice guidelines including; repeats, queries, controlled procedures and validating patient identification
4. To resolve a wide variety of patient queries received by telephone, in person and in writing. Including; prescriptions, medications, service contacts, specialist referrals, test results, scans and x-rays
5. Identify urgent matters and refer to the clinical team / duty doctor as appropriate
6. To accurately update and monitor patient records including, recording appointments, registration and removal of patients, change of address, correspondence sent / received, service provider updates
7. To deal with patient concerns and complaints in a calm and professional manner
8. To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails, letter writing, faxes as appropriate
9. To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care.
10. To assist the practice team with clerical and administrative duties as may be reasonably required. Including; Reports, Registrations, Recalls, Links, Process reviews, Letter writing, Faxing, Scanning, Read Coding, Auditing
11. To fully participate in maintaining tidy and professional public, reception and kitchen areas, drinks distribution for reception and clinical teams, stock checking, premises security checks
12. As a potential key holder ensure buildings are left safe and secure upon leaving of an evening
13. Charging and receipt of payments including maintaining an accurate petty cash record
14. To work as a positive and supportive team member, providing cover for similar posts as required
15. To attend meetings, training and conferences as appropriate for the role and as required
16. To identify areas for quality improvement, risk avoidance or development and take an active part in delivering the business objective
17. To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions
18. To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation), Confidentiality and Health and Safety
19. Other such duties that may be required