Patient Services Coordinator

Horsefair Practice Group; Rugeley; On-site; GBP 18,000 - 24,000; Full time

Job summary

Horsefair Practice Group is seeking a friendly receptionist to join our Reception Team in a busy GP environment. You will be the first point of contact for patients and visitors, directing them to the right service and handling inquiries with empathy.

The role involves clerical tasks, data entry, appointment management, and basic support for clinicians. A background in patient-facing roles and good knowledge of Microsoft Word are highly desirable in this fast-paced setting.

Qualifications

• Experience in a patient-facing or client-facing role is desirable.
• Excellent communication and interpersonal skills are essential.
• Ability to work in a busy, fast-paced environment.

Responsibilities

• Be the first point of contact for patients and visitors.
• Enter data into the computer system and perform clerical duties.
• Support clinicians during surgeries and liaise with the practice team.
• Greet patients warmly and direct to appropriate services.
• Book, cancel and rearrange appointments; answer calls professionally.
• Assist with post handling and manage patient records and repeat prescriptions.

Skills

Communication

Tools

Microsoft Word

Job description

Horsefair Practice Group is seeking a friendly receptionist to join our Reception Team in a busy GP environment. You will be the first point of contact for patients and visitors, directing them to the right service and handling inquiries with empathy.

The role involves clerical tasks, data entry, appointment management, and basic support for clinicians. A background in patient-facing roles and good knowledge of Microsoft Word are highly desirable in this fast-paced setting.