Patient Services Coordinator — Front Desk & Admin

St John’S Way Medical Centre; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

St Johns Way Medical Centre is seeking a Patient Services Coordinator to provide combined front-of-house and administrative support. You will manage appointments, registrations, records, and referrals while handling calls, emails and paperwork to support patient care.

The role requires confidentiality, accuracy and teamwork within a busy NHS GP practice. Flexibility across reception and admin duties is essential, with supervision from the Patient Services Manager/Practice Manager.

Qualifications

• GCSE grade A to C in English and Maths.
• Experience in GP Practice is essential.
• Desirable: experience of working in primary care.

Responsibilities

• Provide front-of-house and administrative support, including appointments and records management.
• Handle calls, emails, post and digital inboxes; triage and routing as needed.
• Maintain patient confidentiality and ensure information governance compliance.

Skills

GP Practice Experience

Education

GCSE English and Maths

Job description

St Johns Way Medical Centre is seeking a Patient Services Coordinator to provide combined front-of-house and administrative support. You will manage appointments, registrations, records, and referrals while handling calls, emails and paperwork to support patient care.

The role requires confidentiality, accuracy and teamwork within a busy NHS GP practice. Flexibility across reception and admin duties is essential, with supervision from the Patient Services Manager/Practice Manager.