Patient Services Front Desk Clerk - NHS

NHS Professionals; Oxford; Sur place; GBP 12 000 - 17 000; Plein temps

Avantages offerts par ce poste

Competitive pay rates

24/7 support

Bank shifts portal

Flexible shifts

Training opportunities

Holiday allowance

Pension scheme

Résumé du poste

NHS Professionals is seeking a Receptionist at Oxford Health NHS Foundation Trust. The role is a temporary 3-month position based at Slade House, Oxford, with 37.5 hours per week, Monday to Friday, 9.00am–5.00pm.

The post involves handling patient enquiries, coordinating with staff, and ensuring smooth front desk operations. You will work within a frontline team, maintaining confidentiality and professionalism throughout the day.

Qualifications

• Trained and examined in Word processing and keyboard skills.
• Literate and numerate with clear communication.
• Able to communicate at all levels and with members of the public.
• Effective verbal communication skills.
• Able to work with accuracy with attention to detail.
• Strong organisational skills and ability to prioritise tasks.
• Experience in managing appointments.

Responsabilités

• Act as first point of contact and assess information to progress or refer patient needs.
• Obtain and relay information between carers/relatives and clinicians.
• Receive calls courteously and handle enquiries with clear, compassionate communication.
• Ensure all relevant documentation is completed accurately.
• Carry out general office duties including emails and messages.
• Manage post and maintain confidentiality of data and staff information.
• Support emergency systems (bleeps, alarms, pagers, fire systems).
• Check and order general stock such as stationery and beverages.
• Ensure the outpatient area runs smoothly and report urgent issues to managers.

Connaissances

Word processing

Literacy & numeracy

Public communication

Verbal communication

Attention to detail

Organisation

Appointments management

Description du poste

NHS Professionals is seeking a Receptionist at Oxford Health NHS Foundation Trust. The role is a temporary 3-month position based at Slade House, Oxford, with 37.5 hours per week, Monday to Friday, 9.00am–5.00pm.

The post involves handling patient enquiries, coordinating with staff, and ensuring smooth front desk operations. You will work within a frontline team, maintaining confidentiality and professionalism throughout the day.