Patient Care Receptionist – Friendly Front Desk

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 18,000 - 24,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a professional receptionist to join the Blue Outpatient Department, where you will warmly welcome visitors and manage routine reception tasks.

You will register attendance, update patient records with care for confidentiality, and support transport arrangements as needed. The role requires empathy, clear communication, and the ability to work well with clinical staff in a busy environment.

Qualifications

• Experience in a reception or front desk role.
• Strong customer service skills.
• Committed to patient confidentiality.
• Good verbal and written communication.
• Ability to work independently with limited supervision.

Responsibilities

• Register attendance for appointments using the EPR and ensure patient demographics are correct.
• Update demographics per Trust data protection and patient confidentiality policies.
• Liaise with nursing staff to support smooth reception operations.
• Handle enquiries with sympathy and professionalism, including anxious patients.
• Know the locations of other departments to direct patients appropriately.
• Keep clinic lists up-to-date and report DNAs accurately.
• Arrange return transport for patients as needed.
• Ensure patients are attended, recorded, and clinics closed per policy and deadlines.
• Maintain a clean, orderly reception area with pride and responsibility.
• Communicate effectively with strong verbal and written skills.
• Undertake training to stay current with software updates and skills.
• Prioritise daily workload and work independently with limited supervision.
• Assist in training new team members and provide cover when colleagues are absent.
• Comply with Data Protection Act and related confidentiality legislation.
• Greet patients, visitors and staff in a friendly, helpful manner.
• Maintain a good telephone manner and engage with all department visitors.
• Demonstrate a calm and empathetic attitude.

Skills

Reception experience

Communication skills

Empathy

Data protection awareness

Telephone manner

Job description

Oxford University Hospitals NHS Foundation Trust is seeking a professional receptionist to join the Blue Outpatient Department, where you will warmly welcome visitors and manage routine reception tasks.

You will register attendance, update patient records with care for confidentiality, and support transport arrangements as needed. The role requires empathy, clear communication, and the ability to work well with clinical staff in a busy environment.