Patient Concierge & Front Desk Administrator

The Methodist Church in Britain; Packmoor; On-site; GBP 20,000 - 23,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an onward receptionist to support the hospital directorate’s front desk and administration. The role centers on welcoming patients and visitors, coordinating follow-up appointments with correct RTT status, and maintaining accurate patient records.

You will also manage clinic check-in, reminder calls, and sensitive conversations with anxious patients and relatives.

Qualifications

• Administration experience is required.

Responsibilities

• Greet patients and visitors at reception politely and efficiently
• Deal with enquiries sympathetically, using tact with anxious patients and relatives
• Book follow-up appointments accurately, recording the correct RTT status under Trust guidelines
• Keep patient demographics accurate and up to date, checking them on arrival and recording late bookings, cancellations and DNAs
• Register patient attendance on EPR in real time and check patients in and out of clinic
• Deal promptly with special requests for support such as interpreters or sign language services
• Make reminder phone calls and liaise with the transport service
• Sort and distribute all department post promptly and accurately
• Communicate with patients, carers and clinical and non-clinical staff by phone and face to face, maintaining confidentiality
• Provide basic cover for the patient pathway administrators and assist with other administrative duties as directed
• Keep reception areas tidy and in good repair, reporting defects to the line manager
• Prioritise workload with minimal supervision and undertake further training as required

Skills

Competent computer skills

Job description

Oxford University Hospitals NHS Foundation Trust is seeking an onward receptionist to support the hospital directorate’s front desk and administration. The role centers on welcoming patients and visitors, coordinating follow-up appointments with correct RTT status, and maintaining accurate patient records.

You will also manage clinic check-in, reminder calls, and sensitive conversations with anxious patients and relatives.