Patient Services & Front Desk Administrator

NHS Jobs; Isleworth; On-site; GBP 21,000 - 25,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a welcoming and capable Receptionist to provide a high-quality front-desk service for patients and visitors. You will direct queries, manage appointments, and support patient flow with care and professionalism.

Key responsibilities include empathetic interaction with patients and relatives, processing follow-up appointments, and assisting with check-in and demographics updates, all within Trust guidelines.

Qualifications

• Experience in reception or frontline customer service preferred.
• Excellent communication and interpersonal skills required.
• Ability to remain calm and empathetic when dealing with patients and relatives.

Responsibilities

• Provide a customer-focused reception service for patients and visitors.
• Interact with patients and relatives in a sensitive and empathetic manner.
• Process follow-up appointments as patients leave the department within guidelines.
• Assist patients to locate relatives who are inpatients.
• Assist patients to use the electronic check-in service and update demographics.

Skills

Customer service

Communication

Empathy

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a welcoming and capable Receptionist to provide a high-quality front-desk service for patients and visitors. You will direct queries, manage appointments, and support patient flow with care and professionalism.

Key responsibilities include empathetic interaction with patients and relatives, processing follow-up appointments, and assisting with check-in and demographics updates, all within Trust guidelines.