Patient Services Administrator — Elevate Patient Care

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 23,000 - 29,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator to support the busy Patient Access team at West Middlesex Hospital. The role requires delivering a patient-focused administrative service, handling queries, and coordinating with patients, medical staff and other departments.

The successful candidate will work Thursday-Friday 8-4, demonstrate empathy, strong communication, and the ability to work autonomously as well as in a team in a fast-paced environment.

Qualifications

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner.
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery.
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff.
• Interact with patients and relatives in distress in a sensitive and empathetic manner.
• Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure.
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters.
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all paperwork is filed appropriately.
• Arrange interpreter and transport services where indicated.
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development.
• Provide cover across the POD as and when required.
• Provide an excellent standard of service to patients at all times.
• Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets

Responsibilities

• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Support the delivery of a high quality healthcare service ensuring that all patients receive a high standard of service delivery
• Handle queries from patients/relatives confidentially and sensitively; refer clinical related queries to appropriate staff
• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
• Update patient details on PAS as appropriate, checking all demographic details on arrival or departure
• Oversee the work of more junior staff and ensure work objectives are being met on a day-to-day basis and demonstrate duties to new starters
• Ensure all procedures are followed re data capture for service specific outcomes.
• Ensure all paperwork is filed appropriately
• Arrange interpreter and transport services where indicated
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Provide cover across the POD as and when required
• Provide an excellent standard of service to patients at all times
• Ensure the availability of all necessary documents (including forms, patient information leaflets and questionnaires) labels, continuation sheets

Skills

Customer service

Communication

Organised

Adaptable

Empathy

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator to support the busy Patient Access team at West Middlesex Hospital. The role requires delivering a patient-focused administrative service, handling queries, and coordinating with patients, medical staff and other departments.

The successful candidate will work Thursday-Friday 8-4, demonstrate empathy, strong communication, and the ability to work autonomously as well as in a team in a fast-paced environment.