Outpatient Reception & Patient Admin Specialist

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust invites applications for an Assistant Patient Administrator in the Outpatient reception. You will deliver a friendly, patient-focused front desk service, check in patients, answer queries, and support a busy team to ensure smooth waiting areas.

You should have reception experience, excellent communication and customer care skills, and be comfortable working in a fast-paced environment.

Qualifications

• Must have previous reception experience and excellent communication and customer service skills.
• Experience delivering high levels of customer care in a busy clinical environment is essential.
• Ability to manage patient queries professionally and with empathy.
• Will provide administrative support and liaise between patients, clinicians and other staff.

Responsibilities

• Provide a customer focused reception service for patients and visitors.
• Ensure reception areas are staffed and inform patients of delays.
• Check in and book patient appointments within the appropriate date range.
• Interact with patients and relatives sensitively and empathetically.
• Process follow-up appointments as patients leave the department.

Skills

Reception experience

Customer care

Communication skills

Teamwork

Tools

Cerner

Job description

Chelsea and Westminster Hospital NHS Foundation Trust invites applications for an Assistant Patient Administrator in the Outpatient reception. You will deliver a friendly, patient-focused front desk service, check in patients, answer queries, and support a busy team to ensure smooth waiting areas.

You should have reception experience, excellent communication and customer care skills, and be comfortable working in a fast-paced environment.