Patient Care Coordinator – Front Desk & Call Centre

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 32,000 - 36,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Care Coordinator to be the first point of contact for patients, managing reception areas at Dean Street sites and supporting the on-site Call Centre. The role requires empathetic communication and professional conduct, even when patients are anxious.

You will enter patient data into the EPR (Cerner/GUM EPR systems), liaise with medical and nursing staff, and coordinate appointments, cancellations and waiting times.

Qualifications

• Experience in hospital reception or frontline patient service.
• Ability to work empathetically with anxious patients.
• Willingness to work late clinics and weekends.

Responsibilities

• Receive patients and visitors at the department in a courteous, friendly manner.
• Answer calls from patients and coordinate appointments via the on-site Call Centre.
• Enter patient details into EPR accurately and maintain data quality.

Skills

Empathetic communication

Reception experience

Patient data entry

Professional conduct

Tools

Cerner EPR

GUM EPR

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Care Coordinator to be the first point of contact for patients, managing reception areas at Dean Street sites and supporting the on-site Call Centre. The role requires empathetic communication and professional conduct, even when patients are anxious.

You will enter patient data into the EPR (Cerner/GUM EPR systems), liaise with medical and nursing staff, and coordinate appointments, cancellations and waiting times.