Assistant Patient Administrator - Outpatient Receptionist

NHS Jobs; Isleworth; On-site; GBP 21,000 - 25,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a welcoming and capable Receptionist to provide a high-quality front-desk service for patients and visitors. You will direct queries, manage appointments, and support patient flow with care and professionalism.

Key responsibilities include empathetic interaction with patients and relatives, processing follow-up appointments, and assisting with check-in and demographics updates, all within Trust guidelines.

Qualifications

• Experience in reception or frontline customer service preferred.
• Excellent communication and interpersonal skills required.
• Ability to remain calm and empathetic when dealing with patients and relatives.

Responsibilities

• Provide a customer-focused reception service for patients and visitors.
• Interact with patients and relatives in a sensitive and empathetic manner.
• Process follow-up appointments as patients leave the department within guidelines.
• Assist patients to locate relatives who are inpatients.
• Assist patients to use the electronic check-in service and update demographics.

Skills

Customer service

Communication

Empathy

Job description

Reception: Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients queries where possible and directing them accordingly Ensure the reception areas are always mannedInteract with patients and relatives in a sensitive and empathetic manner Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns. Record appointments agreed in community settings on the system within 24 working hours Assist patients to locate their relatives who are current inpatients Assist patients to use the electronic check in service updating demographics where necessary This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust