Assistant Patient Administrator - Outpatient Receptionist

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust invites applications for an Assistant Patient Administrator in the Outpatient reception. You will deliver a friendly, patient-focused front desk service, check in patients, answer queries, and support a busy team to ensure smooth waiting areas.

You should have reception experience, excellent communication and customer care skills, and be comfortable working in a fast-paced environment.

Qualifications

• Must have previous reception experience and excellent communication and customer service skills.
• Experience delivering high levels of customer care in a busy clinical environment is essential.
• Ability to manage patient queries professionally and with empathy.
• Will provide administrative support and liaise between patients, clinicians and other staff.

Responsibilities

• Provide a customer focused reception service for patients and visitors.
• Ensure reception areas are staffed and inform patients of delays.
• Check in and book patient appointments within the appropriate date range.
• Interact with patients and relatives sensitively and empathetically.
• Process follow-up appointments as patients leave the department.

Skills

Reception experience

Customer care

Communication skills

Teamwork

Tools

Cerner

Job description

Company:

Company: Chelsea and Westminster Hospital NHS Foundation Trust

A Vacancy at Chelsea and Westminster Hospital NHS Foundation Trust.

Assistant Patient Administrator - Reception areas and back office within the Outpatient reception

Chelsea and Westminster Hospital

Working Hours are between 9am-5pm Saturday ONLY

We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Outpatient Reception.

If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.

The successful candidate must have previous reception experience and have excellent communication and customer service skills.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Working Hours are between 8am-6pm Saturday & Sunday

Reception

• Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients’ queries where possible and directing them accordingly
• Ensure the reception areas are always manned and Patients are kept informed of any delays in being seen
• Check in and book patient appointments in a timely manner, ensuring that it's within date range of gestation
• Interact with patients and relatives in a sensitive and empathetic manner
• Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns.
• Make up community and hospital notes using Cerner
• Help with answering the ANC phones and dealing with patient queries

This advert closes on Wednesday 25 Nov 2026

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust