Patient Experience Coordinator – Outpatient Reception

Chelsea and Westminster Hospital NHS Foundation Trust; Isleworth; On-site; GBP 21,000 - 25,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an Assistant Patient Administrator for the Outpatient Department at West Middlesex Hospital. The role focuses on delivering a high standard of patient-focused reception and administrative support across busy outpatient services.

We value friendly, self-motivated individuals with strong communication and customer service skills. Working hours are 9am-5pm, Monday to Friday, with potential cross-site duties as needed.

Qualifications

• Must have previous reception experience.
• Excellent communication and customer service skills.
• Experience in a busy outpatient or healthcare reception is desirable.

Responsibilities

• Provide a customer focused reception service for all patients and visitors in the Outpatient Department.
• Ensure reception areas are staffed and welcoming at all times.
• Greet patients and relatives with empathy and professionalism.
• Process follow-up appointments and update the system within 24 working hours.
• Assist patients in locating relatives who are inpatients and support checking in via electronic systems.
• Follow Trust policies and escalate capacity concerns when needed.

Skills

Reception experience

Customer service

Communication skills

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an Assistant Patient Administrator for the Outpatient Department at West Middlesex Hospital. The role focuses on delivering a high standard of patient-focused reception and administrative support across busy outpatient services.

We value friendly, self-motivated individuals with strong communication and customer service skills. Working hours are 9am-5pm, Monday to Friday, with potential cross-site duties as needed.