Patient Services Coordinator - Records & Admissions

NHS Jobs; Redditch; On-site; GBP 19,000 - 23,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking a diligent ward clerk/clerical team assistant to provide essential clerical support within the hospital. You will handle reception duties, manage patient records, and coordinate admissions and discharges with care and accuracy.

You will maintain confidential information, operate both manual and computerised systems, and assist junior doctors with administrative tasks.

Qualifications

• Clerical duties within NHS environment.
• Experience handling confidential patient information.
• Ability to manage and route inquiries efficiently.

Responsibilities

• Provide reception service and manage initial enquiries.
• Assist in admitting and discharging patients using manual and computerised systems.
• File reports, correspondence, and forms in patient notes.
• Maintain filing systems for timely information retrieval.
• Update PAS with movements of case notes and hospital data.
• Coordinate transport between departments as required.
• Assist with housekeeping duties within ward/department.
• Provide relief cover for ward clerk/clerical team assistant roles.

Skills

Clerical skills

Reception duties

Confidentiality

Communication with patients

PAS system

Tools

PAS (Patient Administration System)

Job description

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking a diligent ward clerk/clerical team assistant to provide essential clerical support within the hospital. You will handle reception duties, manage patient records, and coordinate admissions and discharges with care and accuracy.

You will maintain confidential information, operate both manual and computerised systems, and assist junior doctors with administrative tasks.