Patient Services Coordinator – Reception & Admin

Bloxwich Medical Practice; Walsall; On-site; GBP 18,000 - 21,000; Full time

Job summary

Bloxwich Medical Practice is seeking a receptionist/administrator to join our busy GP practice, serving as the first point of contact for patients, contractors and visitors. You will handle enquiries and provide a welcoming, courteous front-desk presence.

You will manage appointments, process referrals, and assist with administrative tasks while upholding data protection and patient confidentiality across all duties.

Qualifications

• Greeting patients in person and over the telephone.
• Handling enquiries efficiently and professionally.
• IT skills are essential for data input, searches and administration.

Responsibilities

• Reception: greet patients, answer calls, direct to the appropriate clinician.
• General administration: file, scan, data entry, process communications and maintain records.
• Appointment system management: book/edit/cancel appointments and recalls, manage home visits.

Skills

Excellent communication skills

IT skills

Tools

EMIS Web

Job description

Bloxwich Medical Practice is seeking a receptionist/administrator to join our busy GP practice, serving as the first point of contact for patients, contractors and visitors. You will handle enquiries and provide a welcoming, courteous front-desk presence.

You will manage appointments, process referrals, and assist with administrative tasks while upholding data protection and patient confidentiality across all duties.