Patient Services Coordinator — Medical Practice

White Cliffs Medical Centre; Dover; On-site; GBP 19,000 - 23,000; Full time

Job summary

White Cliffs Medical Centre in Dover is seeking a reception/administration assistant to support a busy primary care team. You will manage appointments, greet patients, handle queries, and assist the multidisciplinary team with admin tasks.

The role requires excellent communication, strong IT skills, and experience with EMIS Web. Flexible, customer-focused individuals who can work in a small team are preferred.

Qualifications

• GCSE level or equivalent.
• Desirable: Maths & English GCSE (C or above).
• Desirable: AMSPAR Receptionists Qualification.
• Desirable: NVQ Level 2 Health & Social Care.
• Experience working with the general public.
• Experience in administrative/reception duties and health care setting (desirable).
• Excellent communication and IT skills with a polite telephone manner.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for all patient services.
• Answer calls, transfer calls or assist callers as needed.
• Process emails and mail; signpost patients to services.
• Input data into patient records and manage referrals via ERS.
• Support clinical staff with general tasks and scanning/filing documents.
• Handle information requests (SAR, DVLA forms) via admin team.
• Maintain a clean, tidy reception area and assist with repeat prescriptions.

Skills

Excellent communication

Strong IT skills

Clear telephone manner

Office & Outlook

Time management

Teamwork

Autonomy

Problem solving

Policy & procedure

EMIS user skills

Education

GCSE level

Maths & English GCSE

AMSPAR Receptionists Qualification

NVQ Level 2 Health & Social Care

Tools

EMIS Web

Job description

White Cliffs Medical Centre in Dover is seeking a reception/administration assistant to support a busy primary care team. You will manage appointments, greet patients, handle queries, and assist the multidisciplinary team with admin tasks.

The role requires excellent communication, strong IT skills, and experience with EMIS Web. Flexible, customer-focused individuals who can work in a small team are preferred.