Clinical Services Receptionist/Administrator (Dual Role)

Whitstable Medical Practice

Whitstable

On-site

GBP 18,000 - 19,000

Full time

3 days ago

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Job summary

Whitstable Medical Practice in Kent is inviting applications for a dual Reception/Administration role that combines patient-facing reception duties with office-based administration. You will support patients, handle enquiries and appointments, and help clinics run smoothly.

The successful candidate will have reception and/or administrative experience in a Primary Care setting or the NHS, plus excellent communication and IT skills.

Qualifications

Experience in Primary Care or NHS preferred.
Excellent communication and IT skills.
Ability to manage a varied workload in a busy team.

Responsibilities

Provide patient-facing reception duties and handle enquiries and appointments.
Assist with referrals, clerical tasks and stock ordering.
Maintain clinical databases and complete service administration.

Skills

Reception experience

Administrative experience

Communication skills

IT skills

Organisational skills

Attention to detail

Teamwork

Proactive attitude

Tools

MS Office

Clinical databases

Job description

This is a dual Reception/Administration role, offering a combination of patient-facing reception duties and administrative work. The Reception element involves supporting patients, managing enquiries and appointments and helping clinics run smoothly, while the Administration element is primarily office-based and includes referrals, clinical databases, activity data, stock ordering and other service administration. This differs from our dedicated Reception role, which is predominantly focused on front-facing patient contact.
The successful candidate will have previous receptionist and/or administrative experience gained within a Primary Care setting or the NHS. They will possess excellent communication, organisational and IT skills, with the ability to provide a professional and compassionate service to patients and colleagues alike. A high level of attention to detail, a proactive approach and the ability to work effectively as part of a busy team are essential for this role. The ideal candidate will be adaptable, able to learn new tasks quickly and confidently manage a varied workload within a fast-paced environment. The post holder will also demonstrate strong problem-solving abilities, use initiative appropriately and be capable of prioritising and completing tasks efficiently and accurately within required timescales.
Whitstable Medical Practice is a forward thinking single Primary Care Network (PCN), GP Practice based across three sites in Whitstable, Kent looking after 45,500 patients. Feel valued, supported and have the opportunity to shape the future. Be apart of the only GP practice named in the NHS 10-year Health Plan for its innovation and care. This is an exciting opportunity to join a progressive and ambitious practice where your ideas, professional development and well-being are genuinely valued. Our state-of-the-art buildings provide access to a wide range of services and facilities, including: