Medical Receptionist

Primary Care Management Solutions Ltd; Wembley; On-site; GBP 12,000 - 16,000; Part time

Job summary

The Law Medical Group Practice in Wembley is seeking a reliable Receptionist to support the front desk and administrative functions. You will greet patients, manage in-person and telephone inquiries, and help maintain orderly reception flow.

The role requires experience in EMIS, handling appointments, and distributing information to clinicians. You will work 27.5 hours per week, Monday to Friday 1:00 pm–6:30 pm, in a friendly team environment.

Qualifications

• Experience in patient-facing reception roles.
• UK citizen with at least five years of work experience in the UK.
• Ability to manage front-desk duties and patient queries.

Responsibilities

• Receive and greet patients at the front desk, directing them appropriately.
• Answer phone calls and respond to patient inquiries in a courteous, professional manner.
• Manage appointment bookings and use EMIS to update patient records.
• Process incoming correspondence and ensure information is directed to clinicians.
• Support day-to-day reception operations and maintain a clean, organized reception area.
• Provide cover for colleagues during periods of absence as required.

Skills

Customer service

Organisational skills

Phone etiquette

Attention to detail

Front desk experience

Tools

EMIS

Job description

The Law Medical Group Practice is seeking a reliable and organised Receptionist to join the team at its Wembley branch. The practice is committed to delivering high quality primary care services to its local community and ensuring smooth day to day patient flow through efficient administrative and reception support. The successful candidate will play a key role in supporting the clinical and non clinical teams by undertaking a range of front of house and administrative duties. This will include managing appointments through EMIS, handling patient queries, processing incoming correspondence and ensuring information is accurately directed to the relevant clinicians in a timely manner. The role will involve full front of house responsibilities, including welcoming and directing patients, responding to queries and providing a professional and efficient service both in person and over the telephone.

Working Pattern: Part Time, 27.5 Hours per Week The working hours are Monday to Friday, 1:00 pm to 6:30 pm. Please note: The working days and hours are non negotiable . Applicants must be able to commit to this working pattern.

Eligibility: Applicants must be UK citizens and have a minimum of five years of work experience in the UK.

The role involves providing comprehensive reception support to the multidisciplinary team within the practice. Key responsibilities include managing patient interactions, handling incoming correspondence, and ensuring accurate distribution of information to clinicians. The position includes front-desk duties such as greeting and directing patients, managing the appointment system using EMIS , booking appointments, responding to patient enquiries, and supporting the smooth and efficient day-to-day operation of the practice.

The following are the core responsibilities of the Administrator/Receptionist . There may occasionally be a requirement to carry out other duties depending on workload, operational needs, and staffing levels.

Primary Responsibilities

• Receive and process correspondence from hospitals, external healthcare providers, and other agencies.
• Scan and upload documents onto the EMIS clinical system, ensuring accurate patient record management.
• Review and appropriately allocate documents within EMIS , forwarding them to the relevant clinician for review and action.
• Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner.
• Photocopy and prepare documentation as required by clinicians and practice staff.
• Provide cover for colleagues during periods of absence to ensure continuity of service.
• Accurately input patient information and updates into EMIS where required.
• Manage and resolve patient queries efficiently, escalating issues where appropriate.
• Maintain a clean, organised, and efficient reception environment at all times.
• Support the clinical team with day-to-day operational tasks as required.
• Complete tasks relating to patient results, correspondence, and clinical letters where appropriate.
• Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice.
• Use EMIS and other digital systems effectively for patient record management, appointment scheduling, and internal communication.

Secondary Responsibilities

In addition to the primary responsibilities, the Medical Receptionist may also be required to:

• Maintain and monitor the practice appointment system using EMIS .
• Process appointment requests received in person, by telephone, and via online systems.
• Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible.
• Signpost patients to the appropriate healthcare professional or NHS service.
• Support practice audits and administrative reviews as directed by management.
• Process incoming electronic communications and documents where required.
• Scan and attach patient-related documentation accurately to patient records within EMIS .
• Carry out opening and closing procedures in accordance with the practice rota and operational requirements.