GP Receptionist

The Methodist Church in Britain; West of England; Presencial; GBP 12 000 - 15 000; Tempo integral

Resumo da oferta

Portishead Medical Group is seeking a receptionist to be the first point of contact for patients both in person and on the phone. You will book and manage appointments, signpost to the correct service, and handle routine enquiries while maintaining patient records with accuracy.

You will need strong IT skills, a courteous telephone manner, and the ability to work as part of a team and autonomously. DBS check and flexibility to cover outside core hours are required.

Qualificações

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Excellent written and oral communication with good interpersonal skills.
• Strong IT skills.
• Competent in MS Office applications.
• Clear, polite telephone manner.
• Effective time management.
• Problem solving and analytical skills.

Responsabilidades

• Act as the first point of contact for patients in person and by telephone.
• Book and manage appointments, including telephone, in-person and e-requests.
• Signpost patients to the correct service.
• Answer incoming calls, transferring them or dealing with callers' requests.
• Handle enquiries and manage queries efficiently.
• Code data onto the clinical IT system and input into patient healthcare records.
• Register new and temporary patients and enter relevant information.
• Direct requests such as SARs, insurance and solicitors' letters and DVLA forms to the administrative team.
• Initiate contact with and respond to patients, team members and external agencies.
• Complete opening and closing procedures in line with the duty rota.
• Maintain the reception area, notice boards and a clean, tidy working area.
• Support clinical and administrative staff with general tasks and photocopying.

Conhecimentos

Communication

IT Skills

MS Office

Telephone Manner

Time Management

Problem Solving

Analytical Skills

Formação académica

GCSE level or equivalent

Ferramentas

MS Office

Descrição da oferta de emprego

Portishead Medical Group, a GP practice serving about 16,500 patients, is recruiting a receptionist to be the first point of contact for people calling or visiting. The work centres on booking and managing appointments, signposting patients to the right service and keeping records accurate. The post sits within a team of GPs, nurses and a wider multidisciplinary group, including pharmacists and mental health practitioners. Applicants need a DBS check and flexibility to work outside core hours.

What the job involves

• Act as the first point of contact for patients in person and by telephone
• Book and manage appointments, including telephone, in-person and e-requests
• Signpost patients to the correct service
• Answer incoming calls, transferring them or dealing with callers' requests
• Handle enquiries and manage queries efficiently
• Code data onto the clinical IT system and input into patient healthcare records
• Register new and temporary patients and enter relevant information
• Direct requests such as SARs, insurance and solicitors' letters and DVLA forms to the administrative team
• Initiate contact with and respond to patients, team members and external agencies
• Complete opening and closing procedures in line with the duty rota
• Maintain the reception area, notice boards and a clean, tidy working area
• Support clinical and administrative staff with general tasks and photocopying

What’s required

Qualifications

• Educated to GCSE level or equivalent

Experience

• Experience of working with the general public

Skills & knowledge

• Excellent written and oral communication with good interpersonal skills
• Strong IT skills
• Competent in MS Office applications
• Clear, polite telephone manner
• Effective time management
• Problem solving and analytical skills

Checks & eligibility

• DBS check

Other

• Ability to follow policy and procedure
• Able to work as a team member and autonomously
• Flexible and cooperative
• Ability to work under pressure
• Sensitive and empathetic in distressing situations
• Flexibility to work outside core hours

Nice to have

• GCSE Mathematics and English at grade C or above
• Clinical IT system user skills