Patient Services Advisor - Front Desk | GP Practice

The Methodist Church in Britain; Halifax; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

NHS pension

Private healthcare plan

Uniform

Full induction programme

Job summary

Plane Trees Group Practice is seeking a Receptionist/Administrator to be the first point of contact for patients and visitors. You will book appointments, direct inquiries to the clinical team, manage messages, and handle data input with strict confidentiality.

You will work a 30-hour week from Monday to Friday with Saturdays on a rota (0800–1830) and may cover sickness/holidays. DBS check and flexibility outside core hours are required.

Qualifications

• GCSE level or equivalent
• DBS check required
• Flexibility to work outside core office hours

Responsibilities

• Acting as the first point of contact for patients and visitors, greeting and directing them
• Booking appointments and using the appointment system effectively
• Acting as central point of contact, distributing information, messages and enquiries for the clinical team
• Liaising with multidisciplinary team members and external agencies such as secondary care and community providers
• Providing general support to the multidisciplinary team
• Informing and supporting patients in choices about their healthcare, and referring them to appropriate services
• Processing information, maintaining electronic filing systems and carrying out data input
• Managing patient data in line with the practice patient information system
• Maintaining the practice email account and reporting computer system problems
• Following data security and protection systems and maintaining patient confidentiality
• Photocopying, shredding and other administrative duties
• Ensuring building security, including doors, windows and alarm

Skills

IT skills

MS Office

Communication

Interpersonal skills

Time management

Teamwork

Autonomy

Problem solving

Data entry

Education

GCSE level

Job description

Plane Trees Group Practice is seeking a Receptionist/Administrator to be the first point of contact for patients and visitors. You will book appointments, direct inquiries to the clinical team, manage messages, and handle data input with strict confidentiality.

You will work a 30-hour week from Monday to Friday with Saturdays on a rota (0800–1830) and may cover sickness/holidays. DBS check and flexibility outside core hours are required.