Patient Services Coordinator - GP Practice

The Methodist Church in Britain; North Leigh; On-site; GBP 21,000 - 26,000; Full time

Job summary

Leigh Family Practice is seeking a receptionist/administrator to join the team across three sites operated by SSP Health. You will be the first point of contact for patients, book and amend appointments, and pass messages to the clinical team.

You will support access to services in the community and carry out general admin duties in a busy practice. The role requires a friendly, efficient communicator with the ability to work calmly under pressure in a Monday–Friday 8am–6.30pm window,

Qualifications

• GCSE English and Maths at grade A–C.
• Experience booking appointments or handling clinic bookings.

Responsibilities

• Be first point of contact for arranging patient appointments.
• Handle telephone, face-to-face and electronic enquiries.
• Book and amend patient appointments and home visits.
• Pass on information from the clinical team to patients.
• Help patients access services locally and in the community.
• Perform general administrative duties within the practice.
• Follow policies to deliver high-quality service.
• Deal politely with patient enquiries and bookings.

Skills

Telephone etiquette

Organisational skills

Communication skills

Compassionate approach

Work under pressure

Education

GCSE English & Maths (A-C)

Job description

Leigh Family Practice is seeking a receptionist/administrator to join the team across three sites operated by SSP Health. You will be the first point of contact for patients, book and amend appointments, and pass messages to the clinical team.

You will support access to services in the community and carry out general admin duties in a busy practice. The role requires a friendly, efficient communicator with the ability to work calmly under pressure in a Monday–Friday 8am–6.30pm window,