Patient Services Assistant – GP Practice (Part Time)

The Methodist Church in Britain; Leeds; On-site; GBP 12,000 - 18,000; Part time

Job summary

The North Leeds Medical Practice in Leeds is seeking a part-time medical receptionist to be the first point of contact for patients. The role covers face-to-face and telephone enquiries, appointment handling, repeat prescriptions, and general administration across two sites.

You will work 20 hours over three days, including a Friday until 18:30. GCSE English and Maths are required, along with administrative experience; GP practice experience would help. Enhanced DBS check is required.

Qualifications

• GCSE English and Maths required.
• Experience in an administrative role.
• GP practice experience would help.

Responsibilities

• Maintaining the appointments system and processing face-to-face and telephone requests.
• Processing repeat prescription requests under practice protocols.
• Liaising with patients and chemists about queries and requests.
• Handling enquiries by email, taking messages and passing information to clinical and non-clinical staff.
• Processing incoming and outgoing mail.
• Accurate computer data entry, processing and recording information under practice procedures.
• Providing clerical support including word and data processing, filing, photocopying, scanning, and recording petty cash.
• Organising patient transport such as ambulances and taxis.
• Removing patient details and destroying prescriptions not collected within the timescale.
• Briefing incoming colleagues on urgent or unresolved issues.
• Opening and locking up the premises, maintaining security, and keeping reception, noticeboards and leaflet dispensers tidy.
• Maintaining patient confidentiality under practice policy, and following health and safety, infection control and safeguarding procedures.

Skills

Attention to detail

Time management

Verbal communication

Written communication

Relationship building

Education

GCSE English and Maths

Tools

Word

Excel

Outlook

Job description

The North Leeds Medical Practice in Leeds is seeking a part-time medical receptionist to be the first point of contact for patients. The role covers face-to-face and telephone enquiries, appointment handling, repeat prescriptions, and general administration across two sites.

You will work 20 hours over three days, including a Friday until 18:30. GCSE English and Maths are required, along with administrative experience; GP practice experience would help. Enhanced DBS check is required.