GP Receptionist

The Methodist Church in Britain; North Leigh; Presencial; GBP 21.000 - 26.000; Jornada completa

Descripción de la vacante

Leigh Family Practice is seeking a receptionist/administrator to join the team across three sites operated by SSP Health. You will be the first point of contact for patients, book and amend appointments, and pass messages to the clinical team.

You will support access to services in the community and carry out general admin duties in a busy practice. The role requires a friendly, efficient communicator with the ability to work calmly under pressure in a Monday–Friday 8am–6.30pm window,

Formación

• GCSE English and Maths at grade A–C.
• Experience booking appointments or handling clinic bookings.

Responsabilidades

• Be first point of contact for arranging patient appointments.
• Handle telephone, face-to-face and electronic enquiries.
• Book and amend patient appointments and home visits.
• Pass on information from the clinical team to patients.
• Help patients access services locally and in the community.
• Perform general administrative duties within the practice.
• Follow policies to deliver high-quality service.
• Deal politely with patient enquiries and bookings.

Conocimientos

Telephone etiquette

Organisational skills

Communication skills

Compassionate approach

Work under pressure

Educación

GCSE English & Maths (A-C)

Descripción del empleo

The post is a receptionist, administrator and care navigator role across the three sites of Leigh Family Practice, which SSP Health owns and runs. The job centres on taking patient calls and visits, booking and amending appointments and home visits, passing clinical team messages to patients, and signposting people to services in the community. Shifts alternate between early and late patterns within a Monday to Friday, 8am to 6.30pm opening window, working alongside clinical and admin teams.

What the job involves

• Be the first point of contact for arranging patient appointments
• Deal with telephone, face-to-face and electronic patient enquiries
• Book and amend patient appointments and home visits
• Contact patients to pass on information from the clinical team
• Help patients access the practice's services and those available in the wider community
• Carry out general administrative duties within the practice
• Follow established processes, policies and procedures to deliver a high-quality service
• Deal efficiently and courteously with patient enquiries and bookings

What’s required

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience of booking appointments

Skills & knowledge

• Good telephone manner
• Strong organisational skills
• Excellent communication skills
• Compassionate and friendly nature
• Ability to work in a busy, demanding environment with a range of people and professions