Patient Services Coordinator - Full Training

The Methodist Church in Britain; Metropolitan Borough of Solihull; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

NHS Pension Scheme

Blue Light Card discounts

Full on-the-job training

Job summary

Rother House Medical Centre is seeking a Medical Receptionist to join the reception and admin team. You will meet patients, book appointments, answer enquiries in person and by phone, and support clinicians.

No prior practice experience is required; on-the-job training will be provided. A customer service background is essential and you will work as part of a team to coordinate referrals and liaise with hospitals and other providers.

Qualifications

• GCSE grade A* to C in English and Maths.
• Experience in a customer service facing environment.
• Excellent communication skills required.
• Strong organisational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to handle confidential information professionally.

Responsibilities

• Meet and greet patients and visitors.
• Book appointments and take general enquiries by phone and face to face.
• Deal with patient requests, including medication and referral queries.
• Complete and follow up tasks sent by clinicians, including obtaining updates from external services.
• Ensure requests are accurately recorded and passed to the right team member.
• Respond to emails from hospitals and private providers and action follow-ups.
• Assist in preparing and sending referrals to NHS and community services.
• Print letters, test results and other documents and pass them to the right person.
• Carry out general administrative duties such as emailing, copying and printing.
• Liaise with internal and external stakeholders to support patient care.
• Maintain accurate records of actions taken and ensure tasks are completed on time.

Skills

Excellent communication

Customer service

Organisational skills

Multitasking

Attention to detail

Confidential information

Team work

Independence

Education

GCSE A* to C in English and Maths

Job description

Rother House Medical Centre is seeking a Medical Receptionist to join the reception and admin team. You will meet patients, book appointments, answer enquiries in person and by phone, and support clinicians.

No prior practice experience is required; on-the-job training will be provided. A customer service background is essential and you will work as part of a team to coordinate referrals and liaise with hospitals and other providers.