Care Coordinator & Front Desk - Training Practice

The Methodist Church in Britain; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training and development

Registered training practice

Education and development support

Involvement in research

Professional development and induction

Job summary

Bretton Park Healthcare operates Bretton Medical Practice and Park Medical Centre in a multidisciplinary training setting. The role combines front-of-house reception with coordinating appointments, referrals, recalls and follow-up while maintaining accurate records across both sites.

Experience in customer service, administration or reception is required; medical reception experience is desirable but not essential. Training and development are provided in a registered training practice in the UK.

Qualifications

• Clear written and verbal communication
• Friendly, professional telephone manner
• Confidential and patient-focused approach
• Reliable, flexible and willing to learn
• Good IT skills
• Ability to manage competing priorities

Responsibilities

• Help patients reach the appropriate service or healthcare professional
• Book, amend and cancel appointments under practice procedures
• Coordinate referrals, recalls and follow-up activities and monitor outstanding tasks
• Liaise with patients, carers, clinicians, care homes and external providers
• Support patient registration and maintain accurate records
• Process repeat prescriptions under practice protocols
• Record information in SystmOne and other systems
• Identify delays or issues and escalate as needed
• Provide welcoming reception, answer calls, take messages and direct requests
• Handle correspondence and forward to the right team
• Provide reception cover across both practice sites
• Support the wider administration team and carry out other duties

Skills

Communication skills

Telephone manner

Teamwork

IT skills

Prioritisation

Confidentiality

Tools

SystmOne

Job description

Bretton Park Healthcare operates Bretton Medical Practice and Park Medical Centre in a multidisciplinary training setting. The role combines front-of-house reception with coordinating appointments, referrals, recalls and follow-up while maintaining accurate records across both sites.

Experience in customer service, administration or reception is required; medical reception experience is desirable but not essential. Training and development are provided in a registered training practice in the UK.