Receptionist

The Methodist Church in Britain; Grimsby; On-site; GBP 12,000 - 15,000; Part time

Job summary

Rutherford Medical Centre in Grimsby is seeking a part-time medical receptionist to join a busy team of receptionists, secretaries, GPs and nurses. The role focuses on front-desk duties, handling telephone enquiries, processing prescriptions and post, and booking or cancelling appointments.

Full training is provided. Hours are Tuesday, Wednesday and Friday afternoons, 1.30pm–6.30pm, with a friendly, professional approach to patients and visitors, and supportive administrative duties for the

Qualifications

• Customer service experience is essential.
• Excellent communication skills and IT skills are required.
• Ability to work well under pressure.

Responsibilities

• Answer calls and greet patients at reception.
• Handle appointments and bookings.
• Process prescriptions and post.
• Support GP practice staff with general administrative duties.
• Signpost patients to appropriate services.
• Maintain a welcoming and efficient reception area.
• Assist with the smooth running of the practice team.
• Deal with patients and visitors in a friendly, competent manner.

Skills

Communication

Customer service

IT skills

Under pressure

Tools

IT systems

EMIS

Job description

Part-time medical receptionist post at Rutherford Medical Centre, a training general practice with a team of receptionists, secretaries, GPs and nurses. The role centres on reception and telephone contact with patients, processing prescriptions and post, and booking or cancelling appointments. The hours are Tuesday, Wednesday and Friday afternoons, 1.30pm to 6.30pm. Customer service experience is essential, while GP experience is not, as full training is given.

What the job involves

• Main reception duties
• Dealing with patients at reception and over the telephone
• Processing prescriptions
• Processing mail
• Booking and cancelling appointments
• Signposting patients to the appropriate service
• Assisting with the smooth running of reception
• Providing general assistance to the practice team
• Dealing with patients and visitors in a friendly, competent and confident manner
• Other administrative duties

Experience

• Customer service experience

Skills & knowledge

• Excellent communication skills
• Excellent customer service skills
• IT skills or qualification
• Working well under pressure

Nice to have

• Previous experience working in a GP practice
• Experience of IT systems
• Experience of EMIS