Patient Services Coordinator – Front Desk & Triage

The Methodist Church in Britain; Sturminster Newton; On-site; GBP 18,000 - 23,000; Full time

Job summary

Blackmore Vale Partnership is seeking a permanent Patient Services Assistant to join the team at GP surgeries. The role covers front-desk reception, telephone triage, and a range of clerical duties, including appointment bookings, patient registrations, and workflow support for screening programmes.

You will work across several sites, with shifts between 7:45am and 6:30pm on weekdays. A full driving licence is required due to travel between surgery sites, and you will be part of a team focused

Qualifications

• NVQ Level 2 in administration or relevant equivalent experience or qualification.
• GCSE Mathematics and English at grade C or above.
• IT literate.

Responsibilities

• Welcome patients at the front desk and direct them to the right service or healthcare professional.
• Answer incoming calls, triage callers and contact patients to offer appointments.
• Maintain and monitor the appointments system, processing appointment, visit and telephone consultation requests.
• Register new and temporary patients and complete the related paperwork.
• Process repeat and acute prescription requests from patients, pharmacies and online.
• Support clinical staff with triage and clerical work, including record keeping and data entry.
• Take details of home visits and deal with urgent calls under practice guidelines.
• Facilitate communication between patients, primary and secondary care and other healthcare agencies.
• Register patients for online services and update their personal details.
• Take samples to the correct place and record blood pressure readings, actioning high readings under protocol.
• Collect payments and issue receipts, handle correspondence and forms, and scan documents.
• Support social prescribing and signposting, and help train colleagues.

Skills

Customer service

Telephone etiquette

Data entry

Education

NVQ Level 2 in administration

GCSE Mathematics and English (C or above)

Tools

SystmOne

Job description

Blackmore Vale Partnership is seeking a permanent Patient Services Assistant to join the team at GP surgeries. The role covers front-desk reception, telephone triage, and a range of clerical duties, including appointment bookings, patient registrations, and workflow support for screening programmes.

You will work across several sites, with shifts between 7:45am and 6:30pm on weekdays. A full driving licence is required due to travel between surgery sites, and you will be part of a team focused