Part-Time Patient Services Coordinator – Total Triage Training

The Methodist Church in Britain; Greater London; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Full training provided

Formal appraisal every 12 months

Job summary

Brookvale Practice is seeking a medical receptionist to join its reception and administration team in Greater London. The role covers front desk duties, calls, appointment booking, prescription requests and broader admin support for the clinical team.

It is part-time at 20 hours over five days between 8am and 6.30pm, with full training provided. Experience in general practice is desirable but not essential; training will be provided.

Qualifications

• GCSE Maths and English at grade C or above or Functional Skills Level 2.
• Experience of working with the general public.
• Experience of working in a healthcare setting (desirable).

Responsibilities

• Act as point of contact on the reception desk.
• Answer incoming calls and transfer or handle requests.
• Book appointments and process personal, telephone and online requests.
• Deal with prescription requests.
• Signpost patients to appropriate healthcare professionals.
• Maintain and monitor the appointment system.
• Record patient information accurately on the clinical system.
• Assist with Total Triage administration.
• Handle emails and correspondence.

Skills

Excellent communication skills

Computer literacy

Ability to work in a busy environment

Ability to meet deadlines

Education

GCSE Maths and English at grade C or above

Job description

Brookvale Practice is seeking a medical receptionist to join its reception and administration team in Greater London. The role covers front desk duties, calls, appointment booking, prescription requests and broader admin support for the clinical team.

It is part-time at 20 hours over five days between 8am and 6.30pm, with full training provided. Experience in general practice is desirable but not essential; training will be provided.