Patient Services Coordinator – Front Desk (Healthcare)

Dean Cross Surgery; West Alvington; On-site; GBP 17,000 - 19,000; Part time

Job summary

Dean Cross Surgery in Plymstock invites an experienced receptionist to join the busy front desk team. You will be the first point of contact for patients, delivering empathy, clear communication and efficient admin support.

The role covers 25 hours per week with shifts including mornings and one afternoon. You will help route patients, manage records, and ensure smooth day-to-day operations in a supportive team.

Qualifications

• GCSE grades A-C in English and Maths.
• NVQ Level 2 Health & Social Care or NVQ 3 Business Administration or Customer Service.
• Experience using PC programs and NHS/healthcare IT systems.

Responsibilities

• Answer telephone calls with empathy and compassion to direct patients to the right service.
• Support front desk operations and welcomed visitors, ensuring smooth service delivery.
• Provide admin support to clinicians/service providers as requested.
• Manage waiting areas, keep them tidy and well stocked.
• Record patient encounters accurately on clinical systems.
• Monitor emails and assist with patient registrations and referrals.

Skills

Microsoft Office

IT systems

Written communication

Oral communication

Problem solving

Time management

Telephone manner

System One

Education

GCSE English & Maths

NVQ Health & Social Care level 2

NVQ Business Administration level 3

Tools

System One

Job description

Dean Cross Surgery in Plymstock invites an experienced receptionist to join the busy front desk team. You will be the first point of contact for patients, delivering empathy, clear communication and efficient admin support.

The role covers 25 hours per week with shifts including mornings and one afternoon. You will help route patients, manage records, and ensure smooth day-to-day operations in a supportive team.