Patient Experience Coordinator (Medical Front Desk)

NHS Jobs; West of England; On-site; GBP 14,000 - 19,000; Part time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust is seeking a friendly Medical Receptionist to welcome patients, book appointments and support the Practice team.

This part-time role covers 22 hours per week with overtime when available, requiring courteous, efficient service and accurate record-keeping.

You will handle telephone inquiries, direct patients to the right service, and maintain patient notes and records.

Qualifications

• Experience in a reception or admin role.
• Excellent communication and interpersonal skills.
• Ability to explain procedures to patients and manage inquiries calmly.

Responsibilities

• Provide efficient reception service to patients and visitors.
• Take and make telephone calls; take messages and route calls appropriately.
• Register new patients and update patient records accurately.
• Book appointments and manage the visit diary; inform patients of charges when applicable.
• Open and secure premises; ensure filing and records are in order.

Skills

Customer service

Telephone handling

Tools

MS Office

Job description

University Hospitals Bristol and Weston NHS Foundation Trust is seeking a friendly Medical Receptionist to welcome patients, book appointments and support the Practice team.

This part-time role covers 22 hours per week with overtime when available, requiring courteous, efficient service and accurate record-keeping.

You will handle telephone inquiries, direct patients to the right service, and maintain patient notes and records.