Patient Services & Front Desk Coordinator

NHS Jobs; Exeter; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS Jobs is seeking an organised receptionist/administrative assistant for Woodbury Surgery in the Exeter area. You will greet patients, manage inquiries and coordinate appointments and referrals to support a smooth, patient-centred service.

Responsibilities include registering new patients, handling mail, and maintaining security and confidentiality as part of a compliant healthcare team. Training and meetings are part of the role.

Qualifications

• Clear communication with patients, staff and external agencies.
• Professional customer service and telephone manner.
• Basic computer skills for record keeping and appointment systems.

Responsibilities

• Communicate effectively with patients, staff, visitors and other agencies.
• Receive, welcome and advise patients, sign posting them where necessary.
• Make appointments and operate the appointments systems as directed.
• Answer telephone enquiries from patients, staff and other external agencies.
• Process and record information in accordance with Practice protocols.
• Arrange patient referral appointments as directed by GPs utilising e-Referral system where appropriate.
• Liaise with the Referral Support Service as required.
• Process and distribute incoming and outgoing mail.
• Administer new patient registrations and patient deductions.
• Explain Practice arrangements to newly registering patients.
• Monitor the practice website for patient submissions and send appropriate responses.
• Booking and monitoring of patient waiting lists.
• Unlock/lock premises and maintain security in accordance with Practice protocols.
• Attend Practice meetings and staff training as required.

Skills

Communication

Customer service

Telephone etiquette

IT skills

Job description

NHS Jobs is seeking an organised receptionist/administrative assistant for Woodbury Surgery in the Exeter area. You will greet patients, manage inquiries and coordinate appointments and referrals to support a smooth, patient-centred service.

Responsibilities include registering new patients, handling mail, and maintaining security and confidentiality as part of a compliant healthcare team. Training and meetings are part of the role.