Receptionist/Administration

Dean Cross Surgery; West Alvington; On-site; GBP 17,000 - 19,000; Part time

Job summary

Dean Cross Surgery in Plymstock invites an experienced receptionist to join the busy front desk team. You will be the first point of contact for patients, delivering empathy, clear communication and efficient admin support.

The role covers 25 hours per week with shifts including mornings and one afternoon. You will help route patients, manage records, and ensure smooth day-to-day operations in a supportive team.

Qualifications

• GCSE grades A-C in English and Maths.
• NVQ Level 2 Health & Social Care or NVQ 3 Business Administration or Customer Service.
• Experience using PC programs and NHS/healthcare IT systems.

Responsibilities

• Answer telephone calls with empathy and compassion to direct patients to the right service.
• Support front desk operations and welcomed visitors, ensuring smooth service delivery.
• Provide admin support to clinicians/service providers as requested.
• Manage waiting areas, keep them tidy and well stocked.
• Record patient encounters accurately on clinical systems.
• Monitor emails and assist with patient registrations and referrals.

Skills

Microsoft Office

IT systems

Written communication

Oral communication

Problem solving

Time management

Telephone manner

System One

Education

GCSE English & Maths

NVQ Health & Social Care level 2

NVQ Business Administration level 3

Tools

System One

Job description

An exciting opportunity has arisen for someone to join Dean Cross Surgery Reception team.

Dean Cross Surgery is situated in Plymstock with a practice population of around 10,000 patients. Delivering great customer service and outstanding care is a priority for every member of our team.

This role is pinnacle to us achieving this, you will be the first point of contact patients have with the practice.

Your ability to always remain professional and polite is essential.

Your listening skills and supportive nature will help direct patients to the right service for their needs.

If you are ready to learn new skills, flexible in your approach to work, conscientious and enjoy working as part of a supportive busy team, this could be the perfect opportunity for you.

The working pattern will be:

• Monday- 08.00-18.30
• Thursday 13.00-18.30
• Friday 08.00-18.00

A total of 25 hrs per week

Main duties of the job

Answer telephone calls, listening with empathy and compassion to ensure that patients are directed to the right service to meet their needs.

Awareness of practice policies and procedures with the confidence to make reasonable adjustments to meet the needs of individuals.

Manage the front desk, welcoming visitors and supporting patients and colleagues to ensure smooth running of the service.

Provide administration support to clinicians/service providers when requested.

Manage the waiting rooms, keeping these tidy and well stocked.

Ensure patient encounters are recorded accurately on clinical systems.

Monitor and respond to emails into the surgery.

Prepare patient registration packs and ensure patient registrations are completed and processed correctly and timely.

Monitor tasks, results, and referrals, following up queries and ensuring patients are kept informed of relevant results and treatment pathways.

Ensure your work area and patient accessible areas are safe and free of adverse risk to health.

Work as part of the team to open the surgery at the start of the day, close and secure the surgery at the end of the day.

Within this role you will also be responsible for overseeing patient records.

About us

Dean Cross Surgery is a two partner PMS teaching practice caring for 10,000+ patients with a varied demographic. Our Doctors are supported by a Pharmacy team, Extended Scope Physiotherapist, First Contact Physiotherapists, an active Social Prescriber, Wellbeing Coach, Bereavement Advisor and Mental Health Nurses, in addition to three Prescribing Advance Nurse Practitioners and a Prescribing Paramedic.

Dean Cross Surgery is currently rated GOOD by the Care Quality Commission (CQC).You can find out more about our rating and the quality of our health and care services, and the report on our CQC page.

Job responsibilities

Answer telephone calls, listening with empathy and compassion to ensure that patients are directed to the right service to meet their needs.

Awareness of practice policies and procedures with the confidence to make reasonable adjustments to meet the needs of individuals.

Manage the front desk, welcoming visitors and supporting patients and colleagues to ensure smooth running of the service.

Provide administration support to clinicians/service providers when requested.

Manage the waiting rooms, keeping these tidy and well stocked.

Ensure patient encounters are recorded accurately on clinical systems.

Monitor and respond to emails into the surgery.

Prepare patient registration packs and ensure patient registrations are completed and processed correctly and timely.

Monitor tasks, results, and referrals, following up queries and ensuring patients are kept informed of relevant results and treatment pathways.

Ensure your work area and patient accessible areas are safe and free of adverse risk to health.

Work as part of the team to open the surgery at the start of the day, close and secure the surgery at the end of the day.

Person Specification

Experience

• Experience of working in an environment using sensitive information Experience working in a patient/customer facing role
• Experience of working in a busy environment with competing demands
• Experience of working within the NHS/Healthcare organisation

Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care/NVQ 3 Business Administration or Customer Service

Skills

• Demonstrable experience of using Microsoft Office programmes and specialist IT systems. Excellent written and oral skills Problem solving skills Time management and the ability to work to deadlines Clear and polite telephone manner
• Competent in using System One Use of clinical IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.