Patient Services Coordinator — Reception & Admin

The Corner Surgery; Greater London; On-site; GBP 16,000 - 23,000; Full time

Job summary

The Corner Surgery is seeking a Receptionist/Administrator to join our busy GP practice. You will be the first point of contact for patients, handling calls, in-person enquiries and admin tasks with a friendly and professional approach.

Responsibilities include booking and updating appointments, processing prescriptions, maintaining records, and supporting the practice team to deliver high-quality patient care within our procedures and policies.

Responsibilities

• Welcome and assist patients, liaising with the practice team and healthcare professionals.
• Manage appointments via EMIS, Accurx and telephone, including bookings, cancellations, recalls and consultations.
• Register new patients and temporary residents, ensuring accurate records.
• Handle enquiries, messages and requests, directing patients to appropriate services.
• Process home visit requests and arrange transport for housebound patients.
• Maintain telephone, answerphone and appointment systems.

Job description

The Corner Surgery is seeking a Receptionist/Administrator to join our busy GP practice. You will be the first point of contact for patients, handling calls, in-person enquiries and admin tasks with a friendly and professional approach.

Responsibilities include booking and updating appointments, processing prescriptions, maintaining records, and supporting the practice team to deliver high-quality patient care within our procedures and policies.