Patient-Centric GP Receptionist - Calm, Efficient Front Desk

Sutton Road Surgery; Birmingham; On-site; GBP 18,000 - 23,000; Full time

Job summary

Sutton Road Surgery is seeking a motivated GP Practice Receptionist to be the friendly first point of contact for patients both in person and by phone. You will handle appointment bookings, enquiries, repeat prescriptions, and patient record updates with confidentiality and care.

Strong communication, attention to detail, and the ability to work under pressure are essential. EMIS experience is desirable, and full training will be provided to support your development within the team.

Qualifications

• Experience using EMIS or the ability to quickly learn clinical systems.
• Excellent communication, attention to detail, and calm under pressure.
• Confidential handling of patient information at all times.

Responsibilities

• Greet patients and visitors in a professional, welcoming manner.
• Answer phone calls promptly and direct queries as needed.
• Book, amend, and cancel appointments using EMIS.
• Register new patients and update records.
• Process repeat prescriptions in liaison with clinical staff.
• Scan, file and manage patient documents and correspondence.
• Maintain a clean and organised reception area.
• Support clinicians and management with admin tasks.
• Cover shifts during staff absences when possible.

Skills

Communication skills

IT skills

EMIS experience

Tools

EMIS

Job description

Sutton Road Surgery is seeking a motivated GP Practice Receptionist to be the friendly first point of contact for patients both in person and by phone. You will handle appointment bookings, enquiries, repeat prescriptions, and patient record updates with confidentiality and care.

Strong communication, attention to detail, and the ability to work under pressure are essential. EMIS experience is desirable, and full training will be provided to support your development within the team.