Patient Services Concierge & Clinic Support

The Adam Practice; Poole; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS Pension Scheme access

5 weeks annual leave

Cycle to work scheme

Job summary

The Adam Practice in Poole, Dorset, is seeking a proactive receptionist/administrator to support access to healthcare services across five surgeries. The role involves welcoming patients, handling calls, managing appointments, and performing general admin to sustain clinic operations.

You will contribute to smooth day-to-day delivery, ensuring courteous, professional service and accurate data entry within NHS systems. The practice has an Outstanding CQC rating and offers supportive benefits.

Responsibilities

• Answer incoming calls & process requests in line with current protocols.
• Use an electronic appointment system for booking and cancelling appointments, maintaining and monitoring the system.
• Carry out a range of administration tasks relating to clinical services & patient care, including data entry on clinical systems, extracting data, filing & scanning documents.
• Facilitate effective communication between patients, members of the primary health care team, secondary care & other associated healthcare agencies.

Job description

The Adam Practice in Poole, Dorset, is seeking a proactive receptionist/administrator to support access to healthcare services across five surgeries. The role involves welcoming patients, handling calls, managing appointments, and performing general admin to sustain clinic operations.

You will contribute to smooth day-to-day delivery, ensuring courteous, professional service and accurate data entry within NHS systems. The practice has an Outstanding CQC rating and offers supportive benefits.