Patient Service Clerk

The Adam Practice; Poole; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS Pension Scheme access

5 weeks annual leave

Cycle to work scheme

Job summary

The Adam Practice in Poole, Dorset, is seeking a proactive receptionist/administrator to support access to healthcare services across five surgeries. The role involves welcoming patients, handling calls, managing appointments, and performing general admin to sustain clinic operations.

You will contribute to smooth day-to-day delivery, ensuring courteous, professional service and accurate data entry within NHS systems. The practice has an Outstanding CQC rating and offers supportive benefits.

Responsibilities

• Answer incoming calls & process requests in line with current protocols.
• Use an electronic appointment system for booking and cancelling appointments, maintaining and monitoring the system.
• Carry out a range of administration tasks relating to clinical services & patient care, including data entry on clinical systems, extracting data, filing & scanning documents.
• Facilitate effective communication between patients, members of the primary health care team, secondary care & other associated healthcare agencies.

Job description

To receive & assist patients to access appropriate healthcare professionals on the telephone, face to face and through online services. To process a variety of patient administration to support the effective day-to-day delivery of clinics and services that The Adam Practice provides., Welcome patients & visitors to the practice in the practice in a courteous and professional manner, ensuring access to services as appropriate & providing additional support as required.

Answer incoming calls & process requests in line with current protocols.

Using an electronic appointment system for booking & cancelling appointments, maintaining & monitoring the system.

Carry out a range of administration tasks relating to clinical services & patient care, including data entry on clinical systems, extracting data, filing & scanning of documents.

Facilitate effective communication between patients, members of the primary health care team, secondary care & other associated healthcare agencies.

The Adam Practice is a partnership located across 5 surgeries in Poole, Dorset. This is an exciting opportunity to join our growing primary care team in a forward- thinking, innovative, general practice, which has a current CQC rating of Outstanding in Care.

Here are some of our many benefits we offer

• Access to NHS Pension Scheme and NHS discounts, 5 weeks annual leave (inclusive of bank/public holidays that fall in the holiday year). Entitlement is pro-rata for part-time employees.
• Auto enrolment in NHS Pension Scheme.
• Cycle to work scheme.