Patient Access & Admin Coordinator

South Coast Medical Group; Christchurch; On-site; GBP 17,000 - 19,000; Part time

Job summary

South Coast Medical Group is seeking a friendly Receptionist/Administrator for Grove Surgery in Christchurch. The role is a busy front-desk position supporting clinical and admin teams, handling queries face-to-face and by phone, and maintaining patient records with discretion.

The post is 22 hours per week at £12.71 per hour, with the pattern: Mon 8.30–6.00, Tue 1.30–6.00, Wed 8.30–1.00, Thu 8.30–1.00. Experience in General Practice or NHS is beneficial, but strong reception and admin skills

Qualifications

• Experience in a reception, administrative or customer-facing role.
• Good IT skills and confident with computer systems.
• Excellent verbal and written communication; patient-focused and calm in a busy environment.

Responsibilities

• Welcome and check in patients; answer inquiries and direct to services.
• Manage appointments, home visits and patient enquiries.
• Maintain patient records and process repeat prescriptions.
• Signpost patients to appropriate services and maintain confidentiality.

Skills

Communication

Administrative tasks

IT literacy

Customer service

Education

GCSEs English & Maths

Tools

Clinical computer system

Job description

South Coast Medical Group is seeking a friendly Receptionist/Administrator for Grove Surgery in Christchurch. The role is a busy front-desk position supporting clinical and admin teams, handling queries face-to-face and by phone, and maintaining patient records with discretion.

The post is 22 hours per week at £12.71 per hour, with the pattern: Mon 8.30–6.00, Tue 1.30–6.00, Wed 8.30–1.00, Thu 8.30–1.00. Experience in General Practice or NHS is beneficial, but strong reception and admin skills