Patient Concierge & Admin — Pre-Operative

NHS Jobs; Larkhill; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

The Worcestershire Acute Hospitals NHS Trust is seeking an Admin Assistant/Receptionist for the Pre-Operative Assessment team. You will greet patients, manage appointments and handle calls, while updating the PAS and MyPre-Op systems to ensure a smooth patient journey.

Ideal candidates will have excellent communication and organisational skills, plus prior reception or administrative experience in a hospital setting.

Qualifications

• Proven reception or administrative experience in a healthcare setting.
• Excellent communication and organisational skills.
• Ability to handle multiple tasks and maintain accuracy.
• Commitment to patient-focused service and confidentiality.

Responsibilities

• Greet patients and manage reception desk.
• Schedule and manage appointments.
• Answer telephone and email enquiries.
• Update PAS, CLIP and MyPre-Op digital portal.
• Maintain accurate patient records and data confidentiality.

Skills

Customer service

Organization & time management

Communication skills

Teamwork & initiative

PAS understanding

Education

Good standard of Education

Typing qualifications

English & Maths qualification

Tools

PAS system

MyPreOp portal

Job description

The Worcestershire Acute Hospitals NHS Trust is seeking an Admin Assistant/Receptionist for the Pre-Operative Assessment team. You will greet patients, manage appointments and handle calls, while updating the PAS and MyPre-Op systems to ensure a smooth patient journey.

Ideal candidates will have excellent communication and organisational skills, plus prior reception or administrative experience in a hospital setting.