Patient Services Clerk — Front Desk & Admin (Healthcare)

The Clatterbridge Cancer Centre NHSFT; Grimsby; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Clatterbridge Cancer Centre NHS Foundation Trust is seeking a Patient Services Clerk to deliver a professional, friendly reception service for patients and relatives. You will work with volunteers to ensure visitors are escorted and supported and provide essential administrative support to clinical teams.

The role requires good IT skills, experience in an NHS setting, and the ability to handle virtual appointments and telephone enquiries under pressure.

Qualifications

• Good standard of education or equivalent work-based experience.
• Must be computer literate (ECDL or equivalent).
• NVQ2 or Basic Level Certificate in Health Records/Information Management or equivalent.

Responsibilities

• Provide professional, friendly reception to patients and relatives.
• Liaise with volunteers to ensure visitors are escorted and supported.
• Provide administrative support to clinical teams and handle virtual appointments.
• Manage telephone enquiries and contribute to a courteous, efficient service.

Skills

Reception and front of house

Administrative support

IT and data handling

Education

Good standard of education or equivalent

NVQ2 or equivalent in Health Records/Information Management

Tools

ECDL / computer literacy

Job description

The Clatterbridge Cancer Centre NHS Foundation Trust is seeking a Patient Services Clerk to deliver a professional, friendly reception service for patients and relatives. You will work with volunteers to ensure visitors are escorted and supported and provide essential administrative support to clinical teams.

The role requires good IT skills, experience in an NHS setting, and the ability to handle virtual appointments and telephone enquiries under pressure.