Patient Services Clerk

The Clatterbridge Cancer Centre NHSFT; Grimsby; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Clatterbridge Cancer Centre NHS Foundation Trust is seeking a Patient Services Clerk to deliver a professional, friendly reception service for patients and relatives. You will work with volunteers to ensure visitors are escorted and supported and provide essential administrative support to clinical teams.

The role requires good IT skills, experience in an NHS setting, and the ability to handle virtual appointments and telephone enquiries under pressure.

Qualifications

• Good standard of education or equivalent work-based experience.
• Must be computer literate (ECDL or equivalent).
• NVQ2 or Basic Level Certificate in Health Records/Information Management or equivalent.

Responsibilities

• Provide professional, friendly reception to patients and relatives.
• Liaise with volunteers to ensure visitors are escorted and supported.
• Provide administrative support to clinical teams and handle virtual appointments.
• Manage telephone enquiries and contribute to a courteous, efficient service.

Skills

Reception and front of house

Administrative support

IT and data handling

Education

Good standard of education or equivalent

NVQ2 or equivalent in Health Records/Information Management

Tools

ECDL / computer literacy

Job description

Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Skilled Worker sponsorship will be assigned in line with Trust procedure. Visit https://www.gov.uk/skilled-worker-visa

Please note that you are submitting an application to join our pipeline and agree, by submission of application, to be added to our talent pool for a period of 12 weeks. You application will be subject to a selection process - including shortlisting and interview. Candidates successful at interview will be added to our pipeline and offered roles as & when they become available for a period up to 12 weeks. You may choose to withdraw from the pipeline process at any time. Roles offered may be full or part time, and permanent or fixed term. Shift patterns may be rotational, including nights.

Patient Services Clerk - Clatterbridge Liverpool - Monday to Friday shifts

The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.

Main duties of the job

The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk. You provide a professional, friendly and effective reception service directly to patients and relatives. Liaise with volunteer staff to ensure that visitors are escorted and supported.

As a Patient Services Clerk within the Admin Services Team you will play a key role in supporting patients during there attendance to all appointments and will also provide administrative support to the clinical teams. Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure. A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment. You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling virtual appointments and telephone enquiries. We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team.

About us

The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK's leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.

Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.

We are -

• Kind
• Empowered
• Responsible
• Inclusive

Job responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Person Specification

Education/Qualifications

• Good standard of education or equivalent work based experience
• Must be computer literate eg ECDL or equivalent experience
• NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Heath Records and Information Management) or equivalent.

Knowledge

• Knowledge of a range of administration systems acquired through experience and qualification
• Confidentiality and Data Protection legislation

Experience

• Previous experience in an office environment
• Previous experience in a front of house environment
• Administrative experience within an NHS organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Clatterbridge Cancer Centre NHSFT

Address

The Clatterbridge Cancer Centre - Liverpool

The Clatterbridge Cancer Centre - Liverpool