Patient Services Champion - Welcoming Front Desk Dynamo

Cowlitz Family Health Center; Vale; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

403b Retirement Plan

Paid holidays

Sick leave

Life Insurance

Long Term Disability

AD&D employer paid

Employee Assistance Plan

Tuition Reimbursement

Student Loan Repayment Assistance

Job summary

Cowlitz Family Health Center is seeking a Patient Services Representative to welcome patients, schedule appointments, and support the front desk in a fast-paced healthcare setting. You will be the first point of contact, providing friendly, professional service and helping patients navigate the system with care.

Responsibilities include check-ins, payments, data collection, eligibility verification, and general administrative duties while upholding a patient‑centered approach.

Qualifications

• High school diploma or GED required.
• 1-3 years of customer service or office experience, preferably in healthcare.
• Proficiency with MS Office; EPIC EMR a plus.
• Excellent communication and organizational abilities.

Responsibilities

• Schedule appointments and check in patients in person or by phone.
• Process payments and collect patient information accurately.
• Verify insurance eligibility and assist with program enrollment.
• Guide patients and visitors, perform routine administrative duties.

Skills

Customer service

Communication

Organizational skills

MS Office Suite

EPIC EMR

Education

High school diploma or GED

Tools

MS Office

EPIC EMR

Job description

Cowlitz Family Health Center is seeking a Patient Services Representative to welcome patients, schedule appointments, and support the front desk in a fast-paced healthcare setting. You will be the first point of contact, providing friendly, professional service and helping patients navigate the system with care.

Responsibilities include check-ins, payments, data collection, eligibility verification, and general administrative duties while upholding a patient‑centered approach.