Care Navigator & Front Desk Coordinator

Richmond Clinic; Greater London; On-site; GBP 23,000 - 26,000; Full time

Job summary

Richmond Clinic in Wales is seeking a friendly Care Navigator to join our team of care navigators. You will support the clinical team, signpost patients, manage enquiries, and perform reception duties while assisting with registrations and appointments.

The role requires empathy, clear communication, and the ability to work within a multidisciplinary team. Applicants should be comfortable with data entry, using MS Office, and delivering a professional service to our patient population in a busy

Qualifications

• GCSE Maths and English at grade C (Level 4) or Functional Skills Level 2 in Maths and English.
• Excellent communication skills and ability to understand patient needs.
• Ability to work in a multidisciplinary team and autonomously.

Responsibilities

• Signpost patients to the right healthcare professional or service.
• Answer calls and direct requests appropriately.
• Process appointments and maintain the practice booking system.
• Perform reception duties and support administration tasks.
• Ensure accurate data entry in patient records and respond to queries.

Skills

Communication skills

Empathy

Teamwork

Education

GCSE Maths and English at Grade C (Level 4) or Functional Skills Level 2 in Maths and English

Tools

MS Office

Outlook

Job description

Richmond Clinic in Wales is seeking a friendly Care Navigator to join our team of care navigators. You will support the clinical team, signpost patients, manage enquiries, and perform reception duties while assisting with registrations and appointments.

The role requires empathy, clear communication, and the ability to work within a multidisciplinary team. Applicants should be comfortable with data entry, using MS Office, and delivering a professional service to our patient population in a busy