Care Navigator & Front Desk Specialist

NHS Jobs; Bargoed; On-site; GBP 21,000 - 27,000; Full time

Job summary

South Street Surgery is seeking a friendly Receptionist/Care Navigator to join our team and provide a professional administrative service to patients, clinicians and staff. You will be the first point of contact, assisting patients to access the most appropriate healthcare professional or service with care and discretion.

Key duties include greeting patients, handling enquiries, booking appointments, signposting to services and supporting care navigation, while maintaining patient records and

Qualifications

• Excellent communication and interpersonal skills.
• Good telephone manner and customer service skills.
• Ability to work calmly under pressure in a busy environment.
• Good organisational skills and attention to detail.
• Basic IT skills and ability to learn new systems.
• Ability to work independently and as part of a team.
• Understanding of confidentiality and data protection.

Responsibilities

• Welcome patients and visitors in a courteous and professional manner.
• Deal with patient enquiries face to face and via telephone.
• Book, amend and cancel appointments per practice protocols.
• Signpost patients to the appropriate clinician or service.
• Manage home visit requests and relay information appropriately.
• Process patient arrivals and maintain records.
• Handle messages for clinicians and staff.
• Communicate effectively with patients, carers and external agencies.
• Operate IT systems accurately and report any issues.

Skills

Communication skills

Telephone manners

Customer service

Calm under pressure

Organisational skills

Attention to detail

IT skills

Teamwork

Confidentiality

Data protection

Tools

EMIS Web

Job description

South Street Surgery is seeking a friendly Receptionist/Care Navigator to join our team and provide a professional administrative service to patients, clinicians and staff. You will be the first point of contact, assisting patients to access the most appropriate healthcare professional or service with care and discretion.

Key duties include greeting patients, handling enquiries, booking appointments, signposting to services and supporting care navigation, while maintaining patient records and