Front Desk Patient Experience Coordinator

Penrose Health; City of Westminster; On-site; GBP 18,000 - 24,000; Full time

Job summary

Penrose Health is seeking a Patient Coordinator to welcome and support patients at our practices. The role focuses on creating a calm, safe environment, collecting vital information, and helping manage patient flow to support clinicians.

As a front-line member of the Welcome Team, you will engage patients face-to-face, maintain accurate records, and escalate urgent concerns to the clinical staff to ensure smooth operations across our sites in the South East London network.

Responsibilities

• Stand at the front of the practice to greet patients and visitors in person as they arrive, an active, on-your-feet role.
• Move between the entrance, waiting area and observation space to check patients in for their appointments face-to-face.
• Take and record patient vitals and observations ahead of their consultation.
• Prepare patients for their appointment, ensuring the clinician has accurate, up-to-date information.
• Support safe and smooth patient flow through the practice.
• Use empathy and de-escalation skills to support patients who are anxious, unwell or upset.
• Keep the observation and waiting areas clean, safe and welcoming.
• Escalate urgent in-person concerns to the clinical team when needed.

Skills

Empathy

Communication

Job description

Penrose Health is seeking a Patient Coordinator to welcome and support patients at our practices. The role focuses on creating a calm, safe environment, collecting vital information, and helping manage patient flow to support clinicians.

As a front-line member of the Welcome Team, you will engage patients face-to-face, maintain accurate records, and escalate urgent concerns to the clinical staff to ensure smooth operations across our sites in the South East London network.