Medical Receptionist/Administrator

The Rise Group; Greater London; On-site; GBP 14,000 - 17,000; Part time

Job summary

The Rise Group Practice is seeking an experienced Receptionist/Administrator to join our team for 12-16 hours per week. Shifts are Wednesday AM, Thursday PM, and Friday PM, with occasional additional hours to cover absence.

You will provide reception and administrative support to ensure safe, effective care for our registered patients. You will handle calls, bookings, patient enquiries, prescriptions processing, recall lists, scanning, chaperoning, and support the clinical team while working

Qualifications

• Previous receptionist/administration experience in a clinical or GP setting.
• Ability to handle patient queries by phone and email.
• Proficiency with appointment bookings and recall lists.
• Proactive, capable of prioritising and working with a team.

Responsibilities

• Answering and making external and internal telephone calls
• Booking patient appointments over the phone, in person and using the online consultation tool
• Responding to general enquiries from patients and external providers, both by email and over the telephone
• Processing repeat prescription requests
• Reviewing recall lists and booking patients for annual reviews
• Scanning of clinical documents
• Chaperoning for the clinical team
• Opening or closing the practice depending on shift timings
• Any other duties delegated by line manager

Skills

Reception experience

Administrative support

Phone handling

Team collaboration

Tools

Clinical systems

Job description

The Rise Group Practice is looking for an experienced Receptionist/Administrator to join our team for 12-16 hours / week. Required shifts are as follows: Wednesday AM Thursday PM Friday PM You may occasionally be asked to work additional hours to help cover absence. We kindly request no applications from agencies. The successful candidate will provide reception and administrative support, working with the team to provide safe, effective and comprehensive primary care to our registered patients. The role requires somebody who can work both independently and collaboratively with colleagues, can proactively manage patient demand, and can demonstrate a good understanding of clinical systems.

• Answering and making external and internal telephone calls
• Booking patient appointments over the phone, in person and using the online consultation tool
• Responding to general enquiries from patients and external providers, both by email and over the telephone
• Processing repeat prescription requests
• Reviewing recall lists and booking patients for annual reviews
• Scanning of clinical documents
• Chaperoning for the clinical team
• Opening or closing the practice depending on shift timings
• Any other duties delegated by line manager