Part-Time Medical Reception & Admin Specialist

Seaton Surgery; Tees Valley; On-site; GBP 8,500 - 10,000; Part time

Job summary

Seaton Surgery is seeking a friendly receptionist/administrator for a part-time role, working 16-18 hours per week with cover for sickness and holidays. You will be the first point of contact, handling patient check-ins, calls, bookings, and general enquiries while supporting the practice team under pressure.

Training on practice systems will be provided. The role demands excellent customer service, good IT skills, and the ability to multi-task in a busy environment.

Qualifications

• Good customer service skills and a proven admin history.
• Ability to use computer systems and maintain accuracy under pressure.
• Excellent interpersonal skills and telephone manner; welcoming personality.

Responsibilities

• Greet patients on arrival and check them into the system.
• Answer calls and direct inquiries; provide information as needed.
• Book appointments and manage care navigation to appropriate pathways.
• Handle general enquiries in person and via post/email; direct as required.
• Process mail and ensure records and referrals are up to date.
• Maintain reception area and stock; ensure security of premises.

Skills

Customer service

Admin experience

Telephone manner

Interpersonal skills

Multitasking

Computer skills

Tools

MS Office

Job description

Seaton Surgery is seeking a friendly receptionist/administrator for a part-time role, working 16-18 hours per week with cover for sickness and holidays. You will be the first point of contact, handling patient check-ins, calls, bookings, and general enquiries while supporting the practice team under pressure.

Training on practice systems will be provided. The role demands excellent customer service, good IT skills, and the ability to multi-task in a busy environment.