Patient Services Advisor – GP Practice (Flexible Hours)

NHS; Reading; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in Reading seeks a Patient Services representative to manage incoming calls, assist patients with appointments, and liaise with clinical staff. Candidates should have GCSEs, effective communication skills, and at least 2 years of experience in high-pressure environments. Responsibilities include administering patient requests, handling queries, and ensuring compliance with GDPR guidelines. Competitive benefits include a pension scheme and paid sick leave.

Benefits

Contributory Company Pension Scheme

Free flu jabs

On-site parking

Sick pay after qualifying period

Qualifications

• Minimum of 2 years experience in a role requiring teamwork and public interaction.
• Ability to handle urgent information with strong communication.
• Experience dealing face-to-face with the general public.

Responsibilities

• Handle all incoming calls and digital requests from patients.
• Manage face-to-face queries efficiently.
• Liaise with multi-disciplinary teams and secondary care.

Skills

Strong communication skills

Attention to detail

Proven IT skills

Experience in a pressurised environment

Education

GCSEs, O-Levels or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

A healthcare provider in Reading seeks a Patient Services representative to manage incoming calls, assist patients with appointments, and liaise with clinical staff. Candidates should have GCSEs, effective communication skills, and at least 2 years of experience in high-pressure environments. Responsibilities include administering patient requests, handling queries, and ensuring compliance with GDPR guidelines. Competitive benefits include a pension scheme and paid sick leave.