Patient Services Advisor – Front Desk GP Practice | Pension

The Methodist Church in Britain; Haywards Heath; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

On-site free parking

Cycle to work scheme

Company pension

Training and development opportunities

Employee discount

Sick pay

Job summary

Cuckfield Medical Practice is seeking a front-line receptionist to join two surgery sites. You will welcome patients in person, by phone and online, book and amend appointments, and maintain patient records on the clinical system.

The role requires GCSE, excellent communication, and confidentiality under GDPR. Experience with SystmOne is advantageous, and you will work flexibly across sites according to the rota.

Qualifications

• GCSE is the essential qualification.
• Excellent telephone and customer service skills are required.
• Confidentiality and discretion are essential when handling patient information.

Responsibilities

• Welcome and assist patients and visitors in person, by telephone and online.
• Book, amend and cancel appointments and handle general practice enquiries.
• Direct patients to appropriate service or healthcare team member.
• Maintain accurate patient records on the practice clinical system.
• Process correspondence, registration requests and documents.
• Handle prescriptions, test-result enquiries and clinical messages under agreed procedures.

Skills

Customer service

Communication

Organisational skills

Prioritising tasks

Attention to detail

Calm under pressure

Education

GCSE

Tools

SystmOne

Job description

Cuckfield Medical Practice is seeking a front-line receptionist to join two surgery sites. You will welcome patients in person, by phone and online, book and amend appointments, and maintain patient records on the clinical system.

The role requires GCSE, excellent communication, and confidentiality under GDPR. Experience with SystmOne is advantageous, and you will work flexibly across sites according to the rota.